Terms of Service

Effective date: [EFFECTIVE DATE]

1. Acceptance of Terms

By accessing or using LeadSprint (leadsprint.app), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you are using LeadSprint on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, do not use the Service.

2. Description of Service

LeadSprint is a CRM and AI lead-engagement platform operated by [LEGAL ENTITY NAME, e.g. LeadSprint LLC]. The Service enables you to:

• Manage leads and customer contacts in a unified workspace;
• Send and receive email and SMS communications with your leads;
• Generate AI-assisted replies — held as drafts for your review, or sent automatically where you have enabled and configured automated sending;
• Propose meeting times, take bookings, and sync with connected calendars;
• Configure automated follow-up sequences and rules; and
• Access reporting and pipeline analytics.

We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time with reasonable notice where practicable.

3. Accounts and Access

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account, including activity by team members you invite. Notify us immediately at [SUPPORT EMAIL — suggest support@leadsprint.app] if you suspect unauthorized access.

We may require account approval before granting access to the Service. Approval is at our sole discretion.

4. Your Data: Ownership and License

You retain all ownership rights in the data you upload to or generate within the Service — your leads, contacts, messages, documents, and business content (“Customer Data”). You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Data solely as necessary to provide the Service to you, including processing by the subprocessors listed in our Privacy Policy.

You represent that you have the legal right — including any consent required from the individuals concerned — to upload Customer Data to the Service and to contact those individuals through it. We do not use Customer Data to train AI models.

You can export your data, and on account closure we delete Customer Data on the schedule described in our Privacy Policy.

5. Acceptable Use and Messaging Compliance

You agree not to use the Service to:

• Send unsolicited, deceptive, or abusive messages (spam);
• Harass, threaten, or harm any individual or group;
• Violate any applicable law or regulation;
• Infringe the intellectual property rights of others;
• Transmit malware, viruses, or other harmful code;
• Attempt to gain unauthorized access to any system or data; or
• Facilitate or encourage any of the above.

You are responsible for compliance with all laws applicable to your use of the Service, including but not limited to:

• CAN-SPAM Act — ensuring that commercial email messages sent through LeadSprint include required opt-out mechanisms and accurate sender information;
• TCPA (Telephone Consumer Protection Act) — obtaining any legally required prior express written consent before sending SMS messages to your contacts through the Service, and honoring opt-out requests (the Service automatically processes standard STOP replies, but the legal obligation remains yours);
• Carrier and 10DLC requirements — cooperating with any brand or campaign registration information we request in order to send SMS on your behalf; and
• Any other applicable federal, state, or local law governing electronic communications, telemarketing, or data privacy.

You are solely responsible for obtaining valid consent from your leads and contacts before contacting them through the Service. LeadSprint provides the tools; compliance with messaging laws is your obligation. We may suspend sending capability for accounts generating abnormal complaint, bounce, or opt-out rates.

6. AI Features

The Service uses artificial intelligence to draft and, where you enable it, automatically send replies to your leads. You acknowledge and agree that:

• AI-generated content may contain inaccuracies. The Service applies automated verification and guardrails, but no automated system is perfect. You are responsible for reviewing AI-generated drafts before sending them and for supervising any automated sending you enable;
• Messages sent from your account — including AI-generated messages sent under configurations you enabled — are your communications for the purposes of Section 5 and applicable law;
• Automated sending is off by default, is configurable per workspace (including intent restrictions and daily caps), and can be paused by you at any time; and
• AI output is provided for business communication purposes and does not constitute legal, financial, or other professional advice.

7. Billing and Payment

Paid subscription plans are billed in advance on a monthly basis through our payment processor, Stripe. Current plans, pricing, and included usage allowances (such as AI message and auto-reply volumes, connected email accounts, and team seats) are described at [PRICING PAGE URL — e.g. leadsprint.app/pricing] and at checkout.

• Trial. New workspaces may include a free trial (currently 7 days). At the end of the trial, access to paid features is locked until a subscription is started.
• Renewal and cancellation. Subscriptions renew automatically each billing period. You may cancel at any time through the billing portal; cancellation takes effect at the end of the current billing period, and you retain access until then.
• Refunds. Except where required by law, fees are non-refundable and we do not provide credits for partial billing periods.
• Price changes. We may change pricing for new subscriptions at any time. For existing subscriptions, we will not increase your price without at least 30 days’ advance notice. [CONFIRM grandfathering commitment language with counsel]
• Usage allowances. Plans include usage allowances; if your workspace reaches an allowance, the affected feature pauses until the allowance resets or you upgrade. We do not bill overages automatically.
• Taxes. Fees are exclusive of taxes; you are responsible for any applicable sales or use taxes.
• Non-payment. If payment fails, we may suspend access to paid features after a reasonable grace period until payment is brought current.

8. Disclaimers and Limitation of Liability

9. Termination

You may cancel your account at any time through the billing portal in your workspace settings or by contacting us at [SUPPORT EMAIL].

We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms or if required by law. Upon termination, your right to use the Service ceases immediately.

Sections 4 (Your Data), 6 (AI Features), 8 (Disclaimers and Limitation of Liability), and 10 (Governing Law and Disputes), together with any accrued payment obligations, survive termination.

10. Governing Law and Disputes

These Terms are governed by the laws of [STATE OF FORMATION — set after LLC filing], without regard to its conflict-of-law provisions.

Before filing any formal claim, you agree to contact us at [SUPPORT EMAIL] and attempt in good faith to resolve the dispute informally for at least 30 days. [DISPUTE RESOLUTION — draft default for counsel review: unresolved disputes to binding individual arbitration under AAA Commercial Rules, with a small-claims-court carve-out and a waiver of class or representative actions. LEGAL REVIEW REQUIRED — confirm enforceability and venue.]

11. General

These Terms, together with our Privacy Policy, constitute the entire agreement between you and LeadSprint regarding the Service. If any provision is found unenforceable, the remaining provisions remain in full effect. Our failure to enforce any right or provision is not a waiver of that right or provision. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

We may update these Terms from time to time. We will notify you of material changes by updating the “Effective date” above and, where appropriate, by email. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

12. Contact Us

For questions about these Terms, contact us at:

• Email: [LEGAL/SUPPORT CONTACT EMAIL]
• Legal entity: [LEGAL ENTITY NAME]
• Address: [MAILING ADDRESS]